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We presents the following services that exemplify the type of solutions and services we are providing across our customer base.

Full Time Jaipur, Rajasthan, India

Customer Service Specialist

Ensure daily customer services requirements and carrier utilization plans are met with respect to performance and profitability. Manage on site assets and coordinate shipments.

Summary of essential job functions

  • Maintain working relationships with Client Customer Service and Production Planning Representatives to forecast shipping and customer delivery requirements
  • Attend Client Customer Service and Production Planning meetings
  • Utilize clients shipping, planning, and forecasting reports, and business operating system to obtain information relevant to present and future shipping requirements
  • Communicate shipping requirements and forecast in an accurate and timely manner to appropriate internal representatives
  • Communicate service related issues and resolutions effectively to Client Customer Service Representatives
  • Resolve client and carrier inquiries in a timely manner
  • Provide various freight bill audits and billing issues as required
  • Reports customer feedback to management, including any signs of customer dissatisfaction
  • Acts as a liaison between the customer and the load movement
  • Manage data integrity within PLSpro.
  • Manages on-site assets program
  • Other duties as required by business needs or as assigned

Minimum Requirements

  • PC proficient (Microsoft Office preferred), communication and organizational skills
  • Ability to work in a fast paced, high stress environment
  • Intermediate skill level with Microsoft Outlook, Word, and Excel
  • Must exhibit the ability to work in a collaborative team environment
  • Ability to multi-task and understand how to prioritize workload in order of importance

Preferred Qualifications

  • Four year bachelor degree or equivalent transportation and/or logistic managerial experience or equivalent customer service experience, prefer candidate to be knowledgeable in rail and transload activities

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